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FAQ

  • Taxes and Duties
    For orders shipping within India, taxes are included. Shipping is complimentary. For orders shipping internationally, taxes are included. But, in some rare cases, there would be custom duty charges. In this case, the customer must pay the duty charges at the time of delivery.
  • Tracking Order
    You will receive a tracking number as soon as it’s available. The tracking number will also be sent to your WhatsApp number and email ID
  • Is there a refund option?
    Yes, in case you have ordered the painting and made the payment, you will have 12 hours to change your decision and cancel order. Cancellation can be done by either writing an email to - 'belaku.vinu@gmail.com' or send a whatsapp message to +91 9964598548. In case if it is more than 12 hours after ordering the painting, you will have to wait until you receive the shipment and send back the shipment. You will be eligible to get 75% of the payment as refund amount. Additionally, the customer must also pay return shipping charges.
  • Are artworks framed?
    Some works are framed, while others are not. If a work comes with a frame, it will be mentioned in the Product page. Large canvas paintings are removed from the frame, rolled and put in a hard plastic tube for shipping. Such canvas paintings must be framed locally by the customer.
  • What do I do if I receive my artwork in a damaged condition
    The artwork is packaged and shipped professionally with abundant safety. However, in the highly unlikely event that an item is delivered to you in damaged condition, it should be reported to us within 12 hours of reaching you (Ping us on whatsapp with photographs of the damage. WhatsApp number +91 9964598548
  • Can this painting be shipped to my country?
    We can ship it to almost all countries which has DHL and Garudavega courier services.
  • How do I preserve my art work?
    Keep all type of artworks away from direct sun. Keep Paper works away from humid areas like bathrooms. For regular maintenance, clean the surface of canvas with a soft dry cloth. Once in a while, especially during monsoons remove the artwork from the wall and let the wall surface & back of the artwork breathe.
  • Payment Methods
    As of now, we accept payments only through PayPal.
  • What if I like an artwork and want to check for discounts?
    Please be rest assured, that all Artworks are priced after due diligence. Still, once you make up your mind, please ping us on our Whatsapp number(+91 9964598548) about your selection and we certainly will check and get back to you. Please be advised, items are not put on hold and will remain available for purchase until your transaction is completed.
  • Shipping Time and Cost
    In India: To provide the best possible experience for you, we require 14 business days to deliver from your order confirmation & payment. Shipping in India is complimentary. Outside India: The cost of shipping an artwork and delivery time will depend on the distance it is being shipped, the specifics of the artwork itself and the level of shipping service offered. Shipping is complimentary.
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